Frequently Asked Questions

How is the information communicated to me?
We have a parent app that parents get all the information on during the day regarding their child and information on upcoming events. Sent to your phone like a WhatsApp message, it is the easiest way to stay connected. There is a section for all our policies, so if you want to look up anything, it is right there for you.
Do you have an open door policy?
Yes, parents are welcome to drop in at any time of the day to sit in our comfortable reception, have a cup of coffee, watch CCTV to see anywhere in the school so you can see your child playing and you can speak to the registrar. If they want to speak to the principal, as long as she is not previously engaged, she will be more than happy to meet with you. If the teacher is on prep or assessment time, you are welcome to speak to them too. However, if the teacher is with her class, this will not be possible and an appointment to meet with her will need to be made or she can phone you later in the day to discuss your issue.
Number of children in a class
Current guidelines require each child to have 3m of space for children in the school. Most classes have 18 children, depending on the size of the classroom.
What are the Adult : Child ratios
As per ministry guidelines, the following adult/child ratios are adhered to:
  • Babies under 1 year – Ministry ratio 1:4. BBN ratio 1:3
  • Cruisers and one-year olds above 1 year and under 2 years – Ministry ratio 1:5.
  • Preschoolers above 2 years and under 3 years – Ministry ratio 1:8.
  • KG above 3 years and 4 years old – Ministry ratio 1:10.
As per the Ministry of Education, children cannot remain at Bluebird Nursery after the age of 4 years old.
Can I bring my child when they are sick?
No. Please read the sickness and exclusion policy for information on what illnesses are excluded for what amount of time. Children are temperature checked at the start of the school day and the end of the school day as well as when going to sleep and waking up. All parents are required to sign a medical consent form for medicine form as part of the registration documents. Should your child get sick at school, the policy will be followed.
How do I collect and drop off my child?
At the start of the day the children will be dropped in their classes. Your child will be ready for collection at the end of the afternoon and midday sessions depending on your requirements at registration. You need to collect your child before the time you requested. Example, if you paid until 2pm you can collect your child any time up to 2pm. When you arrive the admin staff will call for your child. If you are parking and wish for staff to bring your child out to the gate, please call ahead of time and the admin staff will have a staff member bring your child to the gate. Please ensure you pay the late collection fee before leaving. If you need the timings changed, please inform the registrar. We close at 5pm, so please check the timing.
What do I do if I am late and want to send someone else to pick up my child?
All children’s registration files have photos and ID attached of who is authorized to collect your child. Should another person not included on this list need to collect your child, they will need to provide your parent pass word and a copy of their ID. The school will confirm the change of collection plans with you before allowing the child to leave the nursery with the person coming to collect the child.
My child is very attached to me. Will my child cry?
All children are different. A child’s ability to transition from home to school depends on their personality, emotional fortitude and their past history. Often a child’s greatest fear is that they will never be picked up from school. Once they feel safe in the knowledge that they are cared for and you are coming back to get them, they usually settle. Help your child by being strong enough to let go. Once you have done your research and chosen a school that is safe, fun and academically engaging, get prepared for the big day – the start of school. A settling in period of two weeks is recommended for children who are new to a nursery setting. Speak to the principal or your child’s teacher to plan ways to help your child settle. Some tips that have been proven to reduce parent and child stress are:
  • Role play going to school with your child before the big day.
  • Let your child choose their new bag, lunch bag and stationery.
  • Talk to your child about what to expect at school.
  • Attend orientation and let your child meet the staff and see the classrooms.
  • During the first week, drop off a little early and collect a little early.
  • Come into class, settle your child and meet the teachers.
  • Show your child the amount of time you are going to be away for on your watch, say “goodbye and see you later”. Some children cry, but know that our teaching staff are trained to support your child in separating successfully in order to enjoy their school days at Bluebird Nursery. There is a parent seating area (Hangout Hide) where parents can watch their children on CCTV during the transition period. In the first week/s parents may be asked to do limited timings until their child settles.
  • Be aware that a parent showing distress will cause the child distress and anxiety.
What should I pack for my child?
For a trouble free day, please pack the following items:
  • Nappies, pull-ups, wipes, cotton wool, wipes, nappy cream in a labelled bag (if required):
  • Two spare sets of labelled clothes including items like a shirt, shorts, underwear etc.
  • Labelled sun hat and sun cream (if required) and special clothing required for the day
  • Parent provided snack in an insulated, labelled box/bag for morning break, lunch and afternoon break. Please pack water. Food will be kept refrigerated until snack and lunch time.
What is considered a healthy snack?
  • Please ask to see our healthy food policy. Please pack any of these healthy snacks and drink examples: Breakfast ideas: Cereal / porridge, yoghurt, fruit, sandwich Lunch ideas: Wraps and Crackers Sandwiches and Buns, Bread sticks, pancake Falafal, kibbe Noodles, Pasta, Rice, Potato Cheese, humus, motabal, vegetables, chicken, egg, meat, okra Seeds – pumpkin, sunflower, Egg, Cheese, Snack ideas: Cut Vegetables and fruit including apples, pear, kiwi, banana, grapes (cut in half) apricots, raisins, dates, carrot sticks, cucumber sticks, tomato (cut in half), Date maamoul or date cookies Rice crackers Yoghurt, Laban/Milk, Cold tea infusions (chamomile), water, Juice (no sugar) Please do not pack these unhealthy snacks and drinks:
  • Candy, Chocolate (spread, candy or milk) Cake, Soda (Eg: 7-Up, Mirinda, Coke, Pepsi) Cookies, Nuts (due to allergies) Pudding, Fast Food (Eg: McDonalds, Burger King) and processed food (Eg: nuggets and fries)
My child is a fussy eater. Will my child eat at the Nursery?
Children enjoy snack time as part of a social experience as well as a time of learning. Teachers and children sit together to eat and discuss the food the children have brought while linking it to the 7 areas of learning. Eating in a relaxed social group often helps a fussy eater consume foods sent from home. Teachers will also suggest food your child shows an interest in during snack time.
How does Bluebird Nursery manage behavior?
At bluebird Nursery we use numerous positive reinforcement techniques including traffic lighting, the star of the week, teacher helper and many more.
My child is having a birthday…
Parents need to give advance warning of a birthday cake being brought into school. We have a permission form that will need to be signed. Children with an allergy or who have parents that do not want their child eating cake need to be catered for too. For these children a healthy alternative can be provided – speak to your child’s teacher about healthy alternatives to cake. The party cake can be served after mid-morning or midday snack to ensure minimal impact on the class. Children will be The Bluebird Leader of their day on their birthday. Teaching staff will help your child feel very special. If gifts for children in the class are being brought to school, these need to be safe and age appropriate including having no nuts (or Nutella) or choke-able items. Admin will let you know if there is anything the children cannot have in party bags and will return these items to you.
What do I do if I have an issue that needs to be resolved?
If you have any issue you wish to discuss, please speak to the principal. Additionally, you can email our quality assurance team on infods@bluebirdnursery.ae to provide support on any issue not resolved in a timely manner. A reply from a quality representative and plan for resolution should be communicated back within 48 hours of the issue being raised.
I paid my school fees for a year in advance, but I have to relocate to another country at the end of term 2. How do I get a refund for term 3?
Please refer to the fees payment and refund policy for all discounts and corporate discounts available.
I have two children. Do I have a discount at BBN?
Please refer to the fees payment and refund policy for all discounts and corporate discounts available.
How is the fee structure set?
Our fee structure is grounded on flexible-attendance options. We encourage you to visit our website and set up an appointment to view our facilities where we can further discuss a plan that suits your needs.

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